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@alexaseleno

When I look at my performance for customer rating/returns for “XX” vertical is gold, but why the F-Assured badge has been removed for XX Product?

Gold, Silver or Bronze performance  is  for your average performance at vertical level. There can be a possibility that few products in a vertical can have poor performance in Customer Returns or Product Ratings

E.g you may be Gold in Vertical “ WomenKurthi” but has a lower customer rating for few products which falls under “ Women Kurthi” which led to debadging for those products.

Please check the rating/return performance for individual products to understand better.
Points to remember:  If the returns performance is Good, then:

Listings with Avg certified buyer rating < 3 never get F-Assured badge

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